Delivery

Yes! If you're nearby, I offer free local pickup from 45A Woodlands Road, Sonning Common, Reading, RG4 9TD. Please select this option at checkout.

Yes! Once your order is shipped, you’ll receive a tracking number via email. You can use this to track your package’s journey to your doorstep.

If you’re not available to receive your package, the carrier will typically leave it in a safe place or follow their standard procedure (e.g., leaving a note for pickup). Please check your tracking details for more information.

If you need to change your delivery address, please contact us immediately. Once your order has been shipped, we may not be able to modify the address.

If you need to cancel or modify your order, please contact us as soon as possible. We’ll do our best to accommodate your request if your order hasn’t already been processed or shipped.

While we do not currently offer gift wrapping, we are happy to help make your order gift-ready! We do not include invoices or pricing information in any of our packages, so you can send your order directly to the recipient by entering their address at checkout. Additionally, you can include a personalized gift message during checkout, and we’ll handwrite it on a card to accompany your order. Let us help you make your gift extra special!

We carefully package your handmade ceramics to ensure they arrive safely. Each item is wrapped in protective materials and shipped in sturdy boxes. To stay sustainable, any bubble wrap or packing peanuts used are re-used.

In the rare event that your order arrives damaged, please contact us immediately with photos of the damaged item and packaging. We’ll work with you to resolve the issue as quickly as possible. Claims must be made within 14 days of delivery.

Yes, we ship internationally! Please note that international orders may be subject to customs fees, taxes, or import duties, which are the responsibility of the customer.

Cost: £30 per 2kg box
Delivery within 6-9 business days using Royal Mail International Tracked

Due to the implementation of new General Product Safety Regulation (GPSR) rules by the EU, I regret to announce that my shop will close indefinitely to customers in the EU and Northern Ireland from 13th December 2024.

Navigating these changes has been challenging, with limited guidance for small businesses. I am hopeful that solutions will emerge in the future, and I will closely monitor updates.

Until then, I want to thank my EU and NI customers for your incredible support. Thank you for your understanding, and I hope to be able to serve you again soon.

For international orders, customs fees, taxes, or import duties may apply depending on your country’s regulations. These charges are the responsibility of the customer and are not included in the shipping cost or product price.

Please note that I am not responsible for delays caused by customs processing.